This published draft has not yet been marked as legally approved in the dashboard. Contact LARK Fencing if you need clarification before ordering.
Changing your mind
For eligible standard goods bought at a distance, consumers generally have 14 days from receipt to notify us of cancellation, followed by 14 days to return the goods. Contact us by email, phone or the website Contact page with your order number and a clear cancellation request.
Goods that may be excluded
The change-of-mind right may not apply to goods made to your specifications or clearly personalised, including products cut or made to an agreed non-standard size. We will identify this before the order is binding where it applies. This does not remove rights for faulty, damaged or misdescribed goods.
Returning goods
Keep eligible goods in reasonable condition and take appropriate care while they are with you. Unless we agree otherwise or the goods are faulty, you are responsible for returning them and for the direct return cost. Fencing products can be bulky; ask us for practical return instructions and a cost estimate before arranging transport.
Refunds
Eligible refunds are made using an agreed method after cancellation and may be withheld until the goods are returned or evidence of return is supplied, as permitted by law. A deduction may apply for handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Faulty, damaged or incorrect goods
Contact us promptly with the order number, a description and photographs where useful. Consumer remedies for goods that are faulty, not as described or otherwise non-conforming are separate from the change-of-mind process and are not limited by this policy.