Customer information

Delivery and collection policy

How delivery areas, charges, timing, access and collection are confirmed for an order.

Version Draft 1.0Effective 18 August 2026Updated 18 August 2026
Formal legal review pending

This published draft has not yet been marked as legally approved in the dashboard. Contact LARK Fencing if you need clarification before ordering.

Delivery availability

Delivery is subject to product availability, vehicle access and the service area confirmed for your order. A website estimate is not a guaranteed delivery date or charge.

Charges and timing

We will confirm any delivery charge and expected date or date range before dispatch. We will contact you if a material delay occurs and explain the available options.

Access and receipt

You must provide a safe, suitable unloading location and disclose narrow roads, restricted access, steps or other obstacles. An adult should be available to receive the delivery and inspect visible condition and quantity. Tell us promptly about missing or visibly damaged goods, without affecting statutory rights.

Collection

Where collection is agreed, wait for confirmation that the order is ready. Bring the order reference and suitable transport. Risk and responsibility transfer as provided by applicable law and the agreed fulfilment arrangements.

Installation

Delivery does not include installation unless a written quote or order confirmation expressly includes it. Installation schedules and site requirements are confirmed separately.